Overview
Password Reset is an application that helps users reset a forgotten password. It also includes a feature to reset a password on behalf of someone else.
With Fortified ID Password Reset, users can reset a forgotten password themselves by verifying with another authentication method. Read more about authentication methods and Password Reset on our external website, fortifiedid.se.
Why Password Reset?
Section titled “Why Password Reset?”
Password-related support cases are often repetitive, time-consuming, and costly. A self-service password reset solution helps reduce the number of tickets that need to be handled manually by IT or service desk teams, which frees up time for more valuable work.
For end users, Password Reset provides a faster and more efficient way to regain access. Instead of waiting for IT support or proving their identity over the phone, users can verify themselves with a strong authentication method and reset their password directly. This reduces frustration and helps users get back to work sooner.
For the organization, this means fewer manual processes, lower support costs, and a better overall user experience. It also reduces dependency on working hours and support availability when a password issue blocks access.
Delegated Password Reset
Section titled “Delegated Password Reset”
Password Reset also supports delegated password reset, where an authorized user can reset a password on behalf of someone else.
Common examples include:
- a teacher resetting a student's password
- a manager resetting a password for an employee in the same team
- a service desk agent resetting a password for a user in a defined support scope
Different Password Policies
Section titled “Different Password Policies”
Password Reset also supports different password policies for different users. This makes it possible to apply stronger or more specific password requirements where they are needed, without forcing the same policy on everyone.
Common examples include:
- an IT employee who has one regular user account and one separate administrative account, where the administrative account requires a stricter password policy
- external users or students who need a simpler password policy than internal employees
- privileged accounts that must follow stronger password rules than standard business user accounts
The service can be combined with several strong authentication methods, such as BankID and Freja eID.
| Self Service Password Reset with BankID | https://youtu.be/-XERe4af5rE | Movie-intro-PWD-BID.png | ||
| Self Service Password Reset with Freja orgID | https://youtu.be/ON5Et8YVXLw | Movie-intro-PWD-eID.png | ||
| Delegated Password Reset | https://youtu.be/IQyO5KnRNk8 | Delegerad_PDW_play.jpg |
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